Prepare for success!!!
Small businesses can expect to receive more enquiries than usual during the festive season, so make sure you are prepared to handle more customer calls and emails. Make sure your contact number is displayed prominently throughout your website in case someone needs to get in touch if they encounter a problem or have an enquiry. Respond promptly to answer messages, email enquiries, and keep tabs on social media messages.
As a small business, it’s important to manage customer expectations during this busy period. Let customers know your opening hours during the festive season, and when it’s best to contact you. It’s a good idea to set up automated responses to email and telephone enquiries, letting your customers know you aim to respond to all enquiries promptly.www.smashsocial.co.uk